Orders are made to order by the founder as quickly as possible. There is a 12 hour window to change your order. To modify or change anything in your order, email Orders@AWorthyBrand.com as soon as possible.
Absolutely. Just leave instructions at the time of order and include what you would like the message to say. Already ordered? No problem, just email Orders@AWorthyBrand.com and include your message. Each note card comes with a small envelope making it a special experience for the lucky recipient.
Processing times may change as each item in your purchase is made to order. For bridal party gifts or other events, email Orders@AWorthyBrand.com for processing times & discounts on your multiple item order.
A Worthy Brand reserves the right to limit the quantity of items purchased per person, per household or per order for any reason.
You will be notified should such limits be applied.
A Worthy Brand cannot guarantee any changes to order once it's been submitted. There is no problem changing the shipping address as long as it has not been shipped at that point. Email Shipping@AWorthyBrand.com for help with this.
A Worthy Brand wants you to be completely happy with your purchase. If for any reason you are not satisfied please return the item(s) within 30 days of the purchase or order delivery date. The returned item must be unworn with packaging.
To return your order, please click RETURN which is located under your order history in your A Worthy Brand account. Confirming a return/exchange must be done by email before anything will be accepted back. Please email Orders@AWorthyBrand.com to facilitate your return or exchange.
If you choose to return and not use the shipping label from your account, A Worthy Brand is not responsible for lost or returned packages. It is highly recommended that you insure and track your package for the full value of the contents.
Once your return has been processed, you will receive a confirmation email. It may take an 7-10 business days from the date you receive the confirmation email for the funds to be available in your account.
Please keep the tracking number provided on your return label for tracking purposes.
Please never use jewelry cleaner as it is too harsh and abrasive. To keep your jewelry shiny, please use the included polishing cloth to keep it looking new. Always store your jewelry in a cool and dry place inside your A Worthy Brand jewelry pouch.
Because each piece of jewelry is handcrafted by the founder, and uses hand-carved stones, no 2 items will be exactly identical.
Items with gemstone bezel chain may vary slightly different in length, size and shape. If this does not appeal to you, please do not purchase items with bezeled gems and instead go with our classic studs or solitaire necklace.
Your jewelry was created with care, in the unlikely event your jewelry needs to be repaired or replaced, please email Warranty@AWorthyBrand.com.
A Worthy Brand offers a lifetime warranty. Accidental damage, tarnishing and ordinary wear and tear are not included in this warranty. Any modifications, attempted repair or failure to follow A Worthy Brand care instructions after purchase will void this warranty.
To be eligible, customer must have a valid proof of purchase and take a picture of both the front and back of the jewelry and the proof of purchase and email Warranty@AWorthyBrand.com.
A valid proof of purchase includes: a purchase receipt, delivery receipt, or gift receipt from A Worthy Brand.
After your warranty claim is approved, A Worthy Brand will either repair your jewelry or replace your jewelry with the same item. If the item is unavailable, customers will receive an e-gift card of the value paid.