My daughter absolutely loved this hair jewelry!! It was a surprise gift for her, and her face lit up when she opened it and I think it was her favourite gift of the season. When we first received the hair fork, we were not entirely sure how to use it, so we contacted the shop owner on Christmas Day. I certainly did not expect an answer on the stat holiday, but the owner actually made us a video to show how to use the hair fork. She made and posted a video on Christmas Day. Can you believe that amazing customer service!!! After watching the video, we had no problem using the hair fork and it stays nicely in place. Along with the hair fork we also received a gem hair pin, that is also stunning. I really think this shop has beautiful and very unique hair jewelry that make stunning gifts. Top notch product and seller!